WHO WE ARE:
Ontario Shores Centre for Mental Health Sciences, Waypoint Centre for Mental Health Care and The Royal have established a partnership to share an Electronic Health Record (EHR) environment. This unique grouping of mental health facilities makes up the Mental Health – Health Information System Cluster (MH-HIS Cluster) who provides clinical opportunities to improve patient outcomes and support collaboration in developing and implementing best practices, evidence-based care and common clinical standards. The partnership is leveraging common technology, nomenclature and standardized processes and achieving cost efficiencies and system (practice and operational) efficiency. The MH-HIS Cluster also provides enhanced opportunities to collaborate on and support mental health research aimed at improving patient care and enhancing best practices.
POSITION DESCRIPTION:
Reporting to the Manager, Mental Health – Health Information Systems (HIS) Cluster, the Clinical Informatics Analyst is a subject expert with a focus on the electronic health record (EHR) administrative and/or advanced clinical modules. The incumbent facilitates the design, implementation, optimization and adoption of clinical informatics initiatives by working collaboratively with stakeholders, technical experts and/or vendors as required. Using critical and creative thinking the Clinical Informatics Analyst analyzes, prioritizes and translates user needs and requests related to the EHR.
This position is at The Royal Ottawa Healthcare Group in Ottawa. Willingness to travel between ROHCG sites and Partner sites; however, minimal travel required. This position entails a rotating afterhours on-call (standby) assignment.
KEY RESPONIBILITIES
- Support the implementation of the EHR by defining customer requirements, workflow and process analysis, project communications, unit and integrated design testing, implementation and go-live support.
- Provide leadership and subject-matter expertise to working groups responsible for clinical and/or business process workflow re-design and configures the outcomes within the EHR solution in order to support and enhance patient care and processes. Act as champion for the use of evidence-based best practices and outcome measurement in the EHR.
- Develop training plans, training materials in a variety of mediums and other EHR-related supporting documentation; understands and applies the principles of adult education while providing training to stakeholder
- Act as a key change agent and EHR champion in order to facilitate implementation and adoption of new processes and/or clinical standards as well as continuous improvement and optimization; collaboratively work with organizational stakeholders and services to operationalize and sustain the effective integration of the EHR into clinical practice and administrative/business processes
- Act as an advocate for the use of technology and health information to improve clinical processes and the seamless integration of technology into the day-to-day work of front line clinicians.
- Maintain up-to-date knowledge of the health informatics industry, trends and health care standards; develop awareness, commitment and acceptance of emerging and innovative technologies and systems that support excellence in the delivery of
- Develop, implement and monitor standards for service and performance; evaluate and effect changes as needed to improve services, simplify workflow ensuring that quality, clinical and regulatory standards are met; use project management, process and quality improvement and change management methodologies in all aspects of work; triage and manage issues effectively using a collaborative, customer service focused approach to supporting stakeholders and resolving issue
- Perform cross-functional and other duties, as assigned and/or requested.
QUALIFICATIONS REQUIRED & PREFERRED
- Post-secondary education in clinical, health science, information technology and or health informatics
- Minimum of three years clinical informatics experience
- Experience in workflow and process redesign an asset
- Strong project management, quality improvement and change management skills
- Demonstrated success in supporting healthcare staff in the use of electronic clinical applications
- Able to function well within a team setting and independently
- Well-developed analytical, problem-solving, organizational and communications skills
- Ability to actively demonstrate role competencies and leadership
- Proven good attendance record with capabilities of maintaining this same standard
- MEDITECH experience an asset
- To work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the ROHCG
- To ensure a work environment that is conducive to the ROHCG Respectful Workplace policy
- Possess a valid driver’s license and access to a reliable vehicle for travel to Brockville and other ROHCG locations.
- Minimum of three years clinical informatics experience
- Provide leadership and subject-matter expertise to working groups responsible for clinical and/or business process workflow re-design and configures the outcomes within the EHR solution in order to support and enhance patient care and processes. Act as champion for the use of evidence-based best practices and outcome measurement in the EHR.
