The Director, Patient Care Services in the Secure Treatment Unit provides context and strategic guidance in the operations of a program striving to be the class leader in delivering exceptional quality and research informed services to those suffering severe and persisting mental illness in the provincial correctional system. This position guides and directs the delivery of patient care services specific to the Secure Treatment Unit (STU) in collaboration with the Clinical Director, including the implementation of service standards, performance metrics, human resource management, education, research and its integration into care. The Director will also have accountability fostering positive staff, physician, clinician, scientist, client, family and community partner engagement while ensuring accreditation and evidence-based standards for programming and collaborating towards future growth for the program. The Director works closely with the correctional leadership to ensure continuous safety of clients and staff and execution of the contractual obligations of both parties to the benefit of the client.
Duties:
Accountability #1: Delivery of evidence-based patient care services
- Reports to the Executive Director of the Integrated Forensic Program (IFP) and work collaboratively as a team member with other Directors of Patient Care.
- Ensures clinical program and inter-ministerial (MOHLTC and MCSCS) agreements, policies, procedures are upheld as they relate to the service level agreement at the Forensic Treatment Unit and relevant legislation.
- Oversees operations in line with the clinical context of the STU.
- Provides leadership and direction to the STU in partnership with the Clinical Director
- Ensures integration of clinical research and teaching with clinical practice.
- Ensures research and evaluation is completed to support the evolution of practice and programming. Fosters involvement of staff in research and its translation into care.
- Ensures that evaluation outcomes are disseminated and included in program design and delivery
- Provides leadership, direction, community partner building and mentorship for/within IFP.
- Ensures efficient, effective and empowered delivery of interdisciplinary services and access to services.
- Ensures the delivery of high quality clinical services and outcomes within the STU.
- Accountable for program performance and achieving quality indicators, including those established by Health Quality Ontario, Accreditation Canada and the Solicitor General.
- Demonstrate a commitment to programming inclusive of diversity and addressing the social determinants of illness and health
Accountability #2: Ensuring Client and Family Centred Care
- Works closely to ensure Client and Family representatives have direct involvement in significant decisions pertaining to the growth and evolution of the Program.
- Ensure client and family centered models of care are encouraged and expanded.
Accountability #3: Management of the Human Resources functions.
- Guides and manages the overall provision of patient care services, policies, and programs for the STU and its readiness for future service planning.
- Accountable for the effective and efficient utilization of human resources with applicable collective agreements; policies and procedures; legal requirements; and the 2020-2025 Strategy.
- Coaching and mentoring staff, oversee talent management processes
- Promoting and fostering a safe and healthy work environment.
- Performance appraisals.
- Attendance management
- Adherence to patient and workplace safety policies and practices.
- Adherence to respectful workplace policies and practices, including the programs relationship with physicians.
Accountability #4: Management of operating and capital budgets.
- Planning, developing and administering operating and capital budgets. Includes liaison with funding sources.
- Ensuring that the financial, performance and other information used for decision-making is reliable and adequate. Collaboratively sets and attains relevant program, client and financial targets.
Accountability #5: Strategic Planning in line with Corporate Goals.
- Ensuring development of Program Goals & Objectives that are respectful of Corporate Goals.
- Facilitating evaluation of the Program.
- Ensuring integration of clinical research and teaching with clinical practice.
- Fosters inter-disciplinary research and integration of research into care. Encourages client and family involvement in research. Works collaboratively with the IMHR and Universities to identify, develop and implement research projects.
- Fosters co-creation of the implementation of the strategic plan and corresponding metrics.
Accountability #6: Representation of the program and ROHCG.
- Participating as appropriate in corporate teams, working groups or committees.
- Representing the ROHCG and Program at community committees and partnerships.
- Together with the Clinical Director, ensuring strong relationships with The Institute of Mental Health Research and the University of Ottawa, including their researchers and learners.
- Responsibility for policy/practice and procedure development and documentation related to IFP.
- Works in a manner that is conducive with staff and patient/client safety practices, policies and procedures of The Royal.
- Ensure a work environment that is conducive to the Royal’s Anti-Racism, Harassment, & Discrimination Free Workplace Policy.
- To be available to consult with Ministry of Health in connection with matters arising under the Service Renewal Agreement.
- Other duties as assigned.
Qualifications:
- Broad knowledge and experience in the delivery of efficient and effective delivery of services in adherence to the program’s clinical services, human resources management, budgeting, performance measures
- Master’s Degree or equivalent in a Health Care related field. An equivalent combination of experience and education will be considered
- Registration with Professional Association/College
- Minimum ten years experience in related health care field including five years in management.
- Experience with Provincial networks.
- Awareness and support of Clinical Informatics as a tool to develop knowledge and expertise, and integration of technology based solutions into research, and patient and family care
- Knowledge of inpatient, outpatient and community mental health system and models of service.
- Recovery orientation and experience with program design
- Experience working with clients and families in program design and evaluation
- Familiar with applying LEADS in a Caring Environment Framework to own and direct reports development
- Demonstrated knowledge and skill related to clinical practice issues
- Demonstrated effectiveness working within a cross-functional environment
- Demonstrated experience engaging in and supporting research and evaluation
- Demonstrated knowledge of care in academic health science centers
- Experience working in a unionized environment.
- Ability to effectively communicate (verbal & written) with internal and external stakeholders at various level.
- Exceptional organizational, project management, facilitation and problem-solving skills
- Ability to manage conflicting priorities/multiple demands
- Ability to work independently
- Ability to establish and maintain strong relationships
- Ability to work with a variety of professionals as a member of an interdisciplinary team
- Ability to coach and mentor.
- English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.
- Master’s Degree or equivalent in a Health Care related field. An equivalent combination of experience and education will be considered
- Representing the ROHCG and Program at community committees and partnerships.
- Facilitating evaluation of the Program.
- Ensuring that the financial, performance and other information used for decision-making is reliable and adequate. Collaboratively sets and attains relevant program, client and financial targets.
- Accountable for the effective and efficient utilization of human resources with applicable collective agreements; policies and procedures; legal requirements; and the 2020-2025 Strategy.
- Ensure client and family centered models of care are encouraged and expanded.
- Ensures clinical program and inter-ministerial (MOHLTC and MCSCS) agreements, policies, procedures are upheld as they relate to the service level agreement at the Forensic Treatment Unit and relevant legislation.