Reporting to VP Quality and to the Psychiatrist in Chief/Chief of Staff, the Director, Quality and Patient Safety is responsible and accountable for the strategic planning, development, implementation and effectiveness of Quality and Patient Safety programs across the organization. 

The Director oversees quality improvement initiatives that foster a continuous improvement philosophy. Working in collaboration with key stakeholders this position provides leadership, guidance and support to ensure a safe and healthy environment for our patients within the hospital setting and community services.

Duties:

Accountability #1: Continuous Quality Improvement

• Oversees and leads the development and implementation of continuous quality improvement projects across the organization, including the development and monitoring of the Quality Improvement Plan for the organization.
• Evaluates and monitors quality improvement initiatives to ensure that they remain on track; desired results are achieved and makes adjustments as required.
• Participates as a member of the Quality Committee of the Board and reports on quality improvement initiatives
• Oversees the continuous Accreditation process for the organization and helps to implement improvements identified through the process.
• Ensures cross-functional accountabilities are clearly communicated and understood to ensure the success of continuous quality improvement initiatives and programs.
• Leads the training initiatives related to quality improvement for the organizationAccountability #2: Patient Safety
  • Leads and develops patient safety initiatives and programs that ensure patients are cared for in a safe and healthy environment.
  • Coordinates programs that focus on the identification, analysis and implementation of initiatives that improve healthcare systems while reducing human error within the system.
  • Ensures that the development of program goals and objectives are in line with corporate goals and the hospital’s strategic plan.
  • Is responsible for leading and monitoring patient safety change initiatives as required.
  • Supports clinical risk management processes such as serious incident reviews and coroner investigation/inquests. 

    Accountability #3 Cross-functional Accountabilities

    • Works in collaboration with key stakeholders and partners to develop Patient Safety and Quality Initiatives/Programs that are designed to support patient care services and improve the quality and safety of patient care.
    • Participates as chair and/or a member of various organizational committees such as Incident Review Committee, Quality Committee, Organizational Ethics, Joint Occupational Health & Safety.
    • Accountable for the effective and efficient utilization of human resources by managing, coaching and mentoring staff, promoting and fostering a safe and healthy work environment, conducting performance reviews and providing constructive feedback.
    • Works in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the Royal.
    • Ensures a work environment that is conducive to the Royal’s Harassment-free Policy.Qualifications:
      • Master’s degree in a related profession (e.g. MHA, MBA, MPH or Nursing).
      • Clinical experience with advanced training and experience related to quality and safety.
      • Certification related to quality and patient safety is required.
      • Minimum of five years’ experience in quality and safety preferred.
      • Knowledge of patient safety initiatives in health care generally & in particular mental health.
      • Knowledge of the Professional Standards of Regulated Health Professional of Ontario, Public Hospital’s Act and Regulated Health Disciplines Act.
      • Knowledge of hospital budgeting techniques
      • In depth knowledge of the structure and operations of a complex hospital providing care, research and teaching programs
      • Leadership, interpersonal, facilitation, team building, coaching and communication skills
      • Demonstrated ability to approach issues and challenges in an innovative and creative manner.
      • Excellent planning, organizational and time management skills required to prioritize work of self and others to meet unpredictable/short deadlines.
      • Ability to critically appraise practice related to safety and quality improvement
      • Ability to determine feasibility of potential research, educational or clinical initiatives.
      • Contributes to clinical standards that improve quality of care in a fiscally responsible manner.
      • Proven ability in working effectively with all members of health care team (i.e. clinical managers, physicians, health professionals and educators.)
      • Experience with leading project implementation
      • Ensures compliance with all regulations and government requirements
      • English level A- is mandatory in oral expression, oral comprehension, reading and writing. Bilingual (French/English) is considered an asset.
        

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