Available Positions

Systems Analyst I – Patient Portal

Queensway Carleton Hospital

 

Other

 
 
            POSITION: Systems Analyst I – Patient Portal
  DEPARTMENT: Technology Services
  CONDITIONS: Temporary Full-time for approximately twelve (12) months
  HOURS: Approximately 75.0 hours bi-weekly
  SHIFTS:
Days
7.5 hours per shift (subject to change)
  WAGE RANGE:
Scale       Minimum      Maximum
NONU     $30.75/hr      $36.93/hr
 
 
 
RESPONSIBILITIES:
  • Responsible for providing first level technical support to patients having difficulties registering or accessing the organization’s Patient Portal application.
  • Provide second level telephone call support.
  • Provide first level application support to system users (including patients and general population) to troubleshoot issues and incidents with the Patient Portal as they arise.
  • Monitor and manage Patient Portal-related work order queues.
  • Assist Systems Analyst II and Systems Analyst III with system support tasks or system implementation tasks.
  • Test system changes including assisting in the development of test plans and validating testing with system users internally at QCH and externally under the regional CHAMP program.
  • Assist with documenting business processes and user requirements to facilitate system design and implementation.
  • Assist with developing and documenting functional system requirements and specifications, as well as reviewing vendor to ensure a fit with the Hospital and industry requirements.
  • Manage client/user issues and expectations, as well assisting in the development of user policies and procedures.
  • Demonstrates QCH values: accountability, innovation and respect

 
REQUIREMENTS:
  • Post-secondary education or six (6) years of Information Systems related commensurate experience in lieu of formal education
  • Requires at least two (2) years experience in systems support, business and systems analysis, and management of small projects
  • Previous experience providing systems support in a healthcare environment and solid knowledge of hospital process and systems
  • Experience supporting a Hospital Information System (HIS)– Electronic Patient Record (EPR)
  • Requires sound oral and written communication skills; good interpersonal and teamwork skills. Ability to handle multiple simultaneous tasks with multiple clients under tight deadlines.
  • Bilingual (English & French) essential
PREFERRED:
  • Experience with MEDITECH clinical, administrative, and financial application.
  • Experience with Numara TrackIt
 
Thank you for your continued interest in the Queensway Carleton Hospital.  We are committed to providing an environment which is respectful to all.  If you have a disability which requires an accommodation during any stage of our recruitment process, please let us know how we can assist you.
 

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View all careers available at : Queensway Carleton Hospital.

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